One of the things that I enjoy about being an endodontist is that there are many opportunities to brighten someone's day who is having a rough go. It is nice to see the reaction when you take a couple hundred dollars off the bill of a young man getting his papers ready to go on a mission, or to do the same for someone who is serving or has served in the military. As I was thinking about Christy, I remembered that she had once come to Boise to have a root canal from my brother when she was a single mom. I was glad that my brother could help her out at that time. I started looking for a good patient that I could pass that along for. I found a women who was a little down on her luck with her health and life situation. She was having a real dilemma wrestling with wanting to keep a tooth without having enough money to pay for it. She asked me about payment plans and I just said "we will work with you." At the end of her visit, she came to the front desk to pay what she could of her bill. She got pretty misty eyed when I told her that there would be no charge for the root canal.
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